Cancellation & Refund Policy
Effective Date: January 12, 2026
At CitySmartInfo.com, we strive to provide accurate information, reliable services, and a transparent user experience. This Cancellation & Refund Policy outlines the terms under which cancellations and refunds are permitted. By using our website and services, you agree to the terms stated below.
1. Cancellation Policy
a) Services (Advertisements / Premium Listings)
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Cancellation requests must be submitted within 24 hours of successful payment.
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Once an advertisement, premium listing, or featured service is approved and made live, it cannot be cancelled.
b) Digital Products & Information
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Cancellations are not permitted once access to digital content, downloads, or paid informational services has been granted.
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Digital products are non-returnable and non-refundable due to their nature.
c) Physical / Organic Products (If Applicable)
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Orders may be cancelled before dispatch.
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Once the product has been shipped, cancellation is not allowed and return policies will apply.
2. Refund Eligibility
Refunds will be considered only under the following circumstances:
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Duplicate Payment: If a user is charged more than once for the same transaction due to a technical error.
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Non-Delivery of Service: If a paid service (such as an advertisement or listing) is not published within the committed timeframe due to an issue on our end.
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Incorrect Service: If the delivered service materially differs from what was described at the time of purchase and cannot be resolved by our support team.
3. Non-Refundable Items
The following are not eligible for refunds:
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Advertisements, featured listings, or urgent postings once they are live
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Digital downloads or accessed information
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Convenience fees or payment gateway charges
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Subscription services that have been partially used
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Services redirected to third-party providers (e.g., transport bookings). Refunds, if any, are governed by the respective third-party’s policy.
4. Refund Process
To request a refund:
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Email us at contact@citysmartinfo.com
Subject: Refund Request – [Order/Transaction ID] -
Include:
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Reason for refund
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Payment confirmation screenshot
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Our team will review the request within 3–5 business days.
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If approved, the refund will be processed to the original payment method (UPI, Card, or Bank).
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Refunds may take 5–7 business days to reflect, depending on your bank or payment provider.
5. Jurisdiction
This policy shall be governed by and interpreted in accordance with the laws of India.
Any disputes shall be subject to the exclusive jurisdiction of the courts of Hubli-Dharwad, Karnataka.
6. Contact Us
For any questions or concerns regarding this policy:
📧 Email: contact@citysmartinfo.com
🌐 Contact Page: https://citysmartinfo.com/contact-us/
📍 Address: Lingaraj Nagar, Hubli-Dharwad, Karnataka – 580030
🔒 Policy Updates
CitySmartInfo.com reserves the right to modify or update this policy at any time without prior notice. Changes will be effective immediately upon posting on this page.